The IT world caters to the requirements of the Service Lines and Delivery Centers:
History of Lean:
Started in 2006 in Hyderabad based on Toyota Production Systems and Lean is to identifying and elimination wastes... They are for value and quality and enrich customer values.
Balance Lean:
1. Eliminate Waste based on lean
2. Eliminate bottleneck scenarios - inflexibility
3. Invariability -focuses on Six Sigma and 3 variances
Production Systems - NO MORE- NO LESS
- Inflexibility and Invariability
- Set of Best Practices and based on lean principles
- Enable global delivery consistent excellence
- For quality, standard processes
- Efficiency and defect prevention
Three types of Productivity losses
1. Eliminate waste based on lean- Waste based on quality
2. Eliminate bottleneck scenarios - Inflexibility
3. Invariability focuses on six sigma + or - 3 variances
3 Ps to focus on
1. People - mindset, behavior and capability (MBC)
2. Process - Operating System
3. Performance - Management System - Metrics, measurements, visual boards
8 Types of Waste - IITWROOM
1. Intellect
2. Inventory
3. Transportation
4. Waiting
5. Rework
6. Over-process
7. Over-production
8. Motion
7 Levers to eliminate waste:
SSPRRRF
- Segmenting complexity
- Standard Operation
- Pooling
- Redistribute activities
- Reduce non-variables
- Reduce incoming work
- Flexible Staffing system
Operating Systems focus on the Lean components
- Delivery catalog
- Advance pooling
- Maximum utilization
- Minimum idle time
- Cross accounting
- Skill management
- Standardization
- Quality and Productivity
- Staffing Flexibility
- Three components of a pool
- Min pool size
- Single service component
- Co-location of pool members
- Advance Pooling Requirements
- Shared resources
- Skillsets
- Segmentation and dispatch process
- Pool size - Project pool structure
- Co-location of resources
- Language
- User id compliance
- Dispatching requirements
- Segmenting
- Batching
- Distribution / Swing
- Pick, Push, Pull
- Pool Structure
- Dispatching - incidents, problems, changes
- Simple requests maintenance
- Dispatching workflow
- Receive incoming demand
- Segment by complexity
- Batch work to manage lows - by rules
- Assign to available technician
- Trigger swing or hands-off
- Pool Dispatches
- Queue monitoring
- Workload management
- Performance management
- Continual improvement
- PICK
- Self-selection
- Not recommended
- Bad batching and picking
- No control to dispatch
- PUSH
- Dispatch automatically
- Reduces control
- Rework
- Sub Optimal decisions
- PULL
- Recommended solution
- Assigned resources availability
- Framework and delivery catalog
- Service Catalog
- Compliance Task Accountability Matrix
- Solution design and pricing
- Contracting
- Mapping
- Transition to Delivery
